How can we help?

Don't pay again. A pending payment can take a few minutes to confirm. You can leave the page and come back; once confirmed, your tickets appear in My Tickets. If nothing changes after an hour, contact support with your order reference.

Nothing is issued for a failed payment. You can retry from the payment status page while your reservation is held, or start again from the event page.

Every event page shows the full price, service fee included, before you start checkout. The fee is broken out under each ticket type so there are no surprises.

Sign in with the email or phone you used at checkout and open My Tickets. Still missing? Contact support with your order reference.

Held tickets return to sale when the timer ends. If you paid just as it expired, we try to allocate fresh tickets automatically; if none are left, you are refunded.

Yes. The person paying is kept separate from the people attending, and each ticket can be assigned to an individual attendee.

No. You can browse and read every event page freely. You'll be asked to sign in or verify your contact details when you're ready to buy.

We'll email everyone with a ticket. Cancelled events are refunded under our refund policy; postponed events keep their tickets valid unless you choose otherwise.

Refund rules are shown on every event page before you pay, and that statement applies to your order. For the general rules, see the cancellation and refund policy.

Every ticket has its own QR code in My Tickets. Show it at the gate and you're in. Keeping a screenshot as a backup is a good idea in case of poor signal.

A wristband you buy once and keep. Your tickets are attached to it, so at events we scan you just tap and walk in. It belongs to you and works across many events.

No. Every ticket also has a QR code. The band is the faster, premium way in.

At selected sellers, yes: you can link those tickets to your band. Once linked, the ticket opens the gate through your band and its old QR code stops working.

Sign in and freeze it so it stops working straight away. A replacement takes over your tickets. Premium includes a free replacement.

Create an account with your email and confirm it with the 6-digit code we send you. After that you can sign in any time and find your tickets in My Tickets.